I have free shipping with my orders. How do I turn shipping off?

When configuring your account, just ignore the section on shipping. No mention of shipping will be made in the cart display. You may also want to put the message: "FREE shipping with all orders!" in the "merchant message" section of the configuration form.

I normally ship via UPS. Will virtualCART® figure shipping costs for me?

You bet! We do it better than anyone else. There is a separate FAQ on the UPS/Fedex/USPS Shipping Calculators.

I need virtualCART® to calculate my shipping charges for me. How can I set that up?

virtualCART® currently supports seven "calculated" methods for determining shipping costs. Those seven are in addition to our "Multi-Method Lookup Table" and UPS/FedEx Calculators.

Just make your selections during account configuration.

I want to offer my customers both UPS ground and FedEx overnight. How can I do that?

You can select any of the current services offered by our UPS/FedEx/USPS Shipping Calculator. Just select the services you wish to offer and they will be presented to your customers in the shopping cart display.

The following services are supported by the UPS/FedEx/USPS Shipping Calculator

  • UPS Ground
  • UPS Next Day Air
  • UPS 2nd Day Air
  • UPS Three Day Select
  • FedEx First Overnight
  • FedEx Priority Overnight
  • FedEx Standard Overnight
  • FedEx 2nd Day Air
  • FedEx Express Saver
  • FedEx Ground Service
  • USPS Domestic Parcel Post [APO, FPO & Territories]
  • USPS Priority Mail [APO, FPO & Territories]
  • USPS Express Mail [APO, FPO & Territories]
  • USPS Domestic Media Mail [APO, FPO & Territories]
  • USPS Express Mail International
  • USPS Priority Mail International
  • USPS First Class International
  • UPS Worldwide Express
  • UPS Worldwide Expedited
  • FedEx International First
  • FedEx International Priority
  • FedEx International Economy

Some of the things I sell are services which don't have a shipping cost. I can't just turn shipping off since I need to charge for my tangible products. What can I do?

You can "exempt" any item you wish from shipping.

In the product "item" variable, add the prefix =SF= to your partnumber field.
Old number: xyz-1 New number: =SF=xyz-1

This is the companion exemption to =TF= which is used to exempt a product from sales tax.

I charge a percent of the order cost as a shipping charge, and this works well for me, but one of my items is very bulky and expensive to ship. Is there any way to tack on a little extra to the shipping charge for this?

Yes. use the =AS= tag similarly to to =SF= tag above. When the cart sees this tag, it looks in the shipping field of the "item" variable (field six) for a cost, and adds that to the shipping total:

<input type=hidden name=item name=item value="[cart-id]^=AS=pn1^Bulky Item Desc^28.32^1^5.00">

The above example charges an EXTRA $5.00.

Another tag is =SS= which will substitute the value listed for the usual charge. For instance, you charge $1.00 shipping for each item ordered. If you use the =SS= tag for a certain item, it won't count against the $1.00 per item, but will be charged the amount in the shipping field of the "item" variable (field six).

Note: =SF= and =SS= are equivalent if you have the shipping field of the item variable blank or set to 0. =SF= ignores that field and sets zero always.

Most of my items are shipped under a flat $5.00 fee, but I have a few heavy items that I need to charge $10.00 to ship. The problem is, if they order just a heavy item, their shipping works out to $15.00, which is too much. How can I get the cart to NOT apply the flat fee in such a case?

Just mark it with the =SS= tag and put 10.00 into the shipping field of the item variable (field six). When you order the item by itself, only the $10.00 will be applied. If you get that item along with any of the "normal" items, it will apply the $5.00 flat fee also.

I'm confused by all the shipping options. Should I give up?

Of course not. virtualCART® is a powerful program with many features, but you don't have to use all of them right away. You can just set a flat fee and then display the "shipping cost is estimated" message in the cart display. Later, you can go back and tune things up as you please. It's easy to reconfigure your account. The important thing is to get things functional, then build from there.

The calculation methods are great, but I also need to set a minimum and a maximum shipping fee amount. Can I?

These shipping switches can be set in the cart configuration:

Minimum Shipping Fee: to be applied if your chosen method results in too low a charge for small orders.

Maximum Shipping Fee: to be applied if your chosen method results in too high a charge for large orders.

Free Shipping over x: the threshold you set over which shipping is free. This is a great sales tool.

end faq

Can't find the answers you are looking for in this section?  Please don't hesitate contacting our support staff by submitting a support ticket.